Privacy Policy — InDecorBD

Last updated: 2026-01-24

Welcome to InDecorBD (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website, contact us, or use any of our services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1) Information We Collect

We may collect the following categories of information:

1.1 Information you provide to us

• Identity & contact information: name, phone number, email address
• Delivery information: shipping address, billing address (if applicable)
• Order information: products purchased, order notes, delivery instructions
• Communication content: messages you send us via phone, WhatsApp, email, social media, contact forms, or support chat
• Account information (if applicable): login details, saved addresses, preferences

1.2 Information collected automatically

When you browse our website, we may automatically collect:

• Device & browser information: IP address, device type, browser type/version, operating system
• Usage data: pages visited, time spent, clicks, referring pages, scroll events, cart activity
• Approximate location: inferred from IP address (not precise GPS unless you explicitly allow it)

1.3 Cookies and similar technologies

We use cookies/pixels/local storage to:

• keep you logged in (if applicable)
• remember your cart and preferences
• improve performance and analytics
• detect fraud/abuse
• measure marketing performance (where enabled)

You can block cookies in your browser settings. Some site features may not work properly if cookies are disabled.

2) How We Use Your Information

We use your information to:

• Process orders: confirm orders, deliver products, manage replacements/returns, send order updates
• Customer support: respond to inquiries, solve issues, verify claims (e.g., replacement requests)
• Improve our Services: analyze traffic, fix bugs, optimize checkout, enhance user experience
• Security and fraud prevention: detect suspicious activity, prevent misuse, protect customers and business
• Marketing (optional): send promotions or updates if you opt in, or where allowed by law (you can opt out)

3) How We Share Your Information

We do not sell your personal information.

We may share information only when needed to run our Services, including with:

3.1 Service providers (processors)

• Delivery & courier partners (to deliver your order)
• Payment gateways (to process payment; we do not store full card details if handled by a gateway)
• Website hosting / infrastructure providers
• Analytics tools (to understand website performance)
• Customer support tools (email/WhatsApp/helpdesk systems)

These providers are permitted to use your information only to perform services for us.

3.2 Legal and safety reasons

We may disclose information if required to comply with law, enforce policies, respond to lawful requests, or protect rights, safety, and security.

3.3 Business changes

If InDecorBD is involved in a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction.

4) Payment Information

Payment processing may be handled by third-party payment providers. Depending on the method, we may receive limited payment-related details (like transaction IDs, payment status).

5) Data Retention

We keep personal information only as long as needed for:

• fulfilling orders and support
• legal, accounting, or tax obligations
• dispute resolution and fraud prevention

When information is no longer needed, we securely delete or anonymize it where feasible.

6) Security

We use reasonable administrative, technical, and organizational measures to protect your information. However, no online system is 100% secure. You use the Services at your own risk.

7) Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of certain information (where legally allowed)
• opt out of marketing communications anytime

To make a request, contact us using the details in Section 11. We may need to verify your identity before fulfilling requests.

8) Children’s Privacy

Our Services are not intended for children under 13 (or the age defined by applicable law). We do not knowingly collect data from children. If you believe a child has provided us information, contact us and we will take appropriate action.

9) International Transfers

Your information may be processed/stored in Bangladesh or other countries depending on our service providers and infrastructure. We take reasonable steps to ensure protection consistent with this policy.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

11) Contact Us

If you have questions or requests about this Privacy Policy, contact: