Indecor BD
🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•🌙 Ramadan Offer is LIVE! Get 20% OFF on Premium Pegboards. Use code "RAMADAN20" — Limited till Chaad Raat only! ✨•

Important Notice

If the customer provides a clear unboxing video recorded while opening the sealed parcel, and the product is found to be damaged, defective, incorrect, or incomplete at the time of delivery, InDecorBD will provide an exchange/replacement for the eligible item in accordance with our policy.

To be valid:

  • The video must be continuous and unedited
  • The video must clearly show:
    • the sealed parcel before opening
    • the shipping label
    • the full unboxing process
    • the product and the issue clearly
  • The issue must be reported within the required claim period

Without a proper unboxing video, exchange requests for damage, missing items, wrong items, or similar delivery-related issues may be rejected.

Please note:

  • We do not offer cash refunds
  • Eligible issues are resolved through exchange/replacement only

If you want it in a slightly more formal/legal style, use this instead:

Important Exchange Condition

Customers must record a clear, continuous, and unedited video while opening the sealed parcel. If this unboxing video shows that the delivered item is damaged, defective, incorrect, or missing parts at the time of opening, InDecorBD will approve an exchange/replacement for the eligible product, subject to verification under our policy.

The unboxing video must clearly capture:

  • the sealed outer packaging before opening,
  • the shipping label,
  • the complete opening process without cuts,
  • and the condition of the item immediately after opening.

Failure to provide a valid unboxing video may result in rejection of any exchange claim related to damage, wrong item, missing item, or transit-related issues.

No cash refunds are provided. Approved claims are resolved through exchange/replacement only.

Shipping Policy — InDecorBD

Last updated: 2026-01-24

Thank you for shopping with InDecorBD. This Shipping Policy explains how we process, ship, and deliver orders placed through our website or official sales channels. By placing an order with us, you agree to this Shipping Policy.

1) Delivery Coverage

We currently deliver within Bangladesh, subject to courier availability and serviceability of the delivery location.

We reserve the right to:

  • accept or decline delivery to certain areas,
  • change available delivery zones at any time,
  • use one or more courier/logistics partners at our discretion.

If your location is outside a serviceable area, we may cancel the order or offer an alternative delivery arrangement where possible.

2) Order Processing Time

Orders are processed after successful order confirmation and, where applicable, payment verification.

2.1 Standard Processing

Most orders are processed within 1 to 3 working days, unless otherwise stated.

2.2 Extended Processing

Processing may take longer for:

  • high-order-volume periods,
  • promotional campaigns,
  • customized or made-to-order items,
  • stock transfer situations,
  • incomplete or unverifiable order information.

Processing time is separate from shipping/transit time.

3) Delivery Time

Estimated delivery time begins after processing and depends on the destination, courier operations, weather, holidays, and other external conditions.

Typical delivery estimates:

  • Inside Dhaka: approximately 1 to 3 working days
  • Outside Dhaka: approximately 2 to 7 working days

These are estimates only and not guaranteed delivery deadlines.

We are not liable for delays caused by:

  • courier disruptions,
  • weather conditions,
  • political events,
  • strikes or transport issues,
  • public holidays,
  • force majeure events,
  • incorrect customer information,
  • customer unavailability.

4) Shipping Charges

Shipping charges, if applicable, are calculated based on factors such as:

  • delivery location,
  • parcel size/weight,
  • number of items,
  • promotional campaigns,
  • special handling requirements.

Any shipping fee shown at checkout, in confirmation, or communicated by support will apply to that order unless revised due to correction of address, parcel changes, or courier constraints.

4.1 Promotional Shipping Offers

From time to time, we may offer:

  • free delivery,
  • discounted shipping,
  • location-specific delivery offers.

Such offers:

  • may be time-limited,
  • may apply only to selected products or order values,
  • may be changed or withdrawn at any time without notice.

5) Order Confirmation and Dispatch

Once your order is confirmed, we may:

  • process it immediately,
  • contact you for verification,
  • hold it temporarily for stock/payment/address confirmation.

After dispatch, delivery is handled by our courier/logistics partner. Dispatch confirmation does not guarantee same-day or next-day arrival unless expressly committed in writing.

6) Address Accuracy and Customer Responsibility

You are solely responsible for providing accurate and complete delivery information, including:

  • full name,
  • full address,
  • area/landmark,
  • active phone number,
  • any necessary delivery note.

If an order is delayed, returned, failed, or misrouted due to incomplete, incorrect, or unreachable customer information, we are not responsible for resulting delays, losses, or additional charges.

Additional charges may apply for:

  • address correction after dispatch,
  • re-delivery attempts,
  • return-to-origin handling.

7) Delivery Attempts, Failed Delivery, and Refused Delivery

A delivery may be marked failed if:

  • the customer is unreachable,
  • the address is incorrect or incomplete,
  • the customer refuses to accept the parcel,
  • repeated delivery attempts are unsuccessful.

In such cases:

  • the parcel may be returned to us,
  • re-delivery may require additional charges,
  • order priority may be reduced,
  • certain payment methods (including COD) may be restricted for future orders.

If a prepaid order is refused or fails due to customer-side reasons:

  • no cash refund will be issued, and
  • any remedy, if offered, will be subject to our separate cancellation/replacement rules, including possible store credit after deduction of courier/handling charges.

8) Inspection on Delivery

You must inspect the parcel and product as soon as reasonably possible after delivery.

If you receive:

  • a damaged parcel,
  • a damaged product,
  • the wrong item,
  • missing item(s) or part(s),

you must report it within the claim time stated in our applicable policy and provide required proof, including photos and/or an unboxing video where requested.

Failure to inspect and report within the required time may result in rejection of the claim.

9) Damaged, Wrong, Missing, or Defective Items

If an order arrives damaged, incorrect, incomplete, or defective on arrival, the matter will be handled under our Replacement / Return Policy.

Please note:

  • We do not provide cash refunds.
  • Approved cases are resolved through:
    • replacement of the same item,
    • replacement with an equivalent item, or
    • store credit where replacement is not possible.

Shipping-related complaints without required proof may be rejected.

10) Lost in Transit

If an order is confirmed as lost in transit by us or by the courier after investigation, we may, at our sole discretion:

  • reship the same item,
  • send an equivalent replacement, or
  • issue store credit if reshipment is not possible.

No cash refund will be issued for lost-in-transit claims unless expressly stated otherwise by us in writing.

We reserve the right to wait for courier investigation results before approving any replacement or store credit.

11) Partial Shipments and Split Fulfillment

Where necessary, we may ship an order in multiple parcels or separate consignments due to:

  • stock availability,
  • item size,
  • courier limitations,
  • product category differences.

In such cases:

  • items may arrive on different dates,
  • tracking/status may differ by parcel,
  • no extra customer remedy arises solely because the order arrived in multiple shipments.

12) Cash on Delivery (if available)

Cash on Delivery (“COD”) may be offered only for eligible orders, products, users, or locations.

We reserve the right to:

  • disable COD for certain customers, products, or regions,
  • require advance payment for high-risk orders,
  • decline COD if previous orders were refused, returned, or suspicious.

13) Delays Beyond Our Control

We are not responsible for shipping or delivery delays caused by events beyond our reasonable control, including but not limited to:

  • weather,
  • courier backlogs,
  • political unrest,
  • transport disruption,
  • government restrictions,
  • internet