nDecorBD Replacement, Return & Cancellation Policy (No Cash Refunds)

Last updated: 2026-01-24

0) Quick Summary (for fast reading)

• We do NOT offer money refunds (no cash refund, no bank refund, no card reversal).
• If something goes wrong and your claim is eligible, we replace the product (or offer store credit if replacement is not possible).
• Change of mind / “don’t like it” / wrong choice = no return, no replacement.
• To claim replacement for damage/wrong item/missing item/defect: report within the deadline and provide required evidence (photos + unboxing video when applicable).

1) Our Core Rule: Replacement Only (No Refunds)

1.1 No cash refunds. We do not provide refunds in any form, including but not limited to: cash, bank transfer, mobile financial services reversal, card reversal, gateway reversal, or partial refunds.

• Replacement of the same item, or
• Replacement with an equivalent item (same or higher value where reasonable), or
• Store credit (InDecorBD voucher/credit) if replacement is not possible.

2) Definitions (these remove loopholes)

• “Replacement”: sending a new item, a corrected item, missing parts, or an equivalent substitute.
• “Eligible Issue”: only the issues listed in Section 3.
• “Unboxing Video”: a single continuous video from before opening the parcel seal to showing the product clearly (no cuts, no edits).
• “Original Packaging”: courier poly, box, bubble wrap, labels, and any inserts.
• “Processing”: when your order is confirmed and prepared for dispatch (may include packaging and handing to courier).
• “Working Day”: standard business days excluding public holidays.

3) What We Replace (Eligible Issues Only)

A claim is eligible only if it falls into one of these categories:

3.1 Damaged in Transit

If the product arrives physically damaged due to shipping/handling.

3.2 Defective / Not Functioning (Manufacturing Defect)

If the item is defective on arrival or fails under normal intended use immediately upon receipt.

3.3 Wrong Item Sent

If you receive a different product/variant than what you ordered.

3.4 Missing Item / Missing Parts

If something from your order is missing (an item, a piece, or an accessory that should have been included).

4) What We Do NOT Replace (Non-Eligible Cases)

No replacement will be provided for:

• Change of mind (don’t like it, no longer needed, ordered by mistake).
• Color/texture variation due to lighting, screen differences, photography, or handmade/printed variation (unless explicitly guaranteed otherwise).
• Normal wear & tear, misuse, mishandling, water damage, burns, cuts, scratches after use, or accidental breakage by the customer.
• Damage due to improper installation, modification, repairs, or third-party handling after delivery.
• Items without required evidence (see Section 6).
• Claims raised after the deadline (see Section 5).
• Promotional/free gifts (unless damaged on arrival, then we may replace at our discretion).
• Personalized/customized items: replacement only if incorrect due to our error or damaged/defective on arrival.

5) Claim Deadlines (strict)

You must report the issue within the time window below, counted from the courier marked Delivered time:

• Damaged in transit: within 24 hours
• Wrong item / Missing item / Missing parts: within 24 hours
• Defective on arrival: within 72 hours

Claims submitted after these windows are automatically rejected, even if the issue is genuine.

6) Required Evidence (strict)

To prevent disputes and ensure fair handling, we may require any/all of the following:

6.1 Unboxing Video (highly recommended; mandatory for fragile/high-risk items)

• Must show: sealed parcel → label → opening → product condition clearly.
• If the video is missing, edited, or unclear, we may deny the claim.

6.2 Photos

• Parcel label (shipping info)
• Outer packaging condition
• Product damage/defect/wrong item clearly
• Any serial/QR/brand tag if applicable

6.3 Order proof

• Order ID / phone number / invoice screenshot if needed

7) Replacement Process

7.1 How to Initiate

Contact customer service: +8801326134264

7.2 Verification

We will review the claim. We may:

• Approve immediately, or
• Request more evidence, or
• Require the product to be returned/picked up for inspection before replacement.

7.3 Return / Pickup Requirement (when applicable)

• If we request a return, the item must be returned with original packaging and in the condition received (except for the reported defect/damage).
• If the returned item is found not matching the claim (e.g., damage caused after delivery), the replacement will be denied, and the item may be sent back to you at your cost.

7.4 Shipping Cost Rules (tight & fair)

• If the issue is confirmed as our fault (wrong item, missing item, verified transit damage, verified defect on arrival): we will arrange replacement and may cover return logistics where applicable.
• If inspection shows the claim is not valid: you may be required to cover shipping/handling for any onward delivery.

8) If the Exact Item Is Out of Stock

If the same item/variant is unavailable, we will offer one of the following (our discretion):

• Equivalent replacement item, or
• Store credit equal to the amount paid for that item (excluding non-refundable delivery fees if applicable), or
• Waitlist replacement when restocked (timeline not guaranteed).

9) Cancellation Policy (No Refunds)

9.1 Before Processing

You may cancel only before the order is processed.

• COD orders: cancellation is allowed before processing.
• Prepaid orders: if cancelled before processing, we provide store credit (voucher) of the amount paid (not cash refund).

9.2 After Processing / After Dispatch

• Orders cannot be canceled once processed or shipped.
• If you refuse delivery or request cancellation after dispatch, it is treated as a refused delivery (Section 10).

10) Refused Delivery / Failed Delivery / Wrong Address

10.1 If delivery fails due to wrong address, unreachable phone, refusal, or repeated reschedule:

• The order may be returned to us.
• No refunds.
• We may offer store credit after deducting any courier/handling charges incurred, or require you to pay re-delivery cost.

11) Anti-Abuse & Fair Use

We reserve the right to:

• Reject claims that show patterns of abuse, inconsistent evidence, or repeated “damage” claims without valid proof.
• Suspend service to accounts associated with fraudulent claims or chargeback abuse.
• Require return inspection for any claim, even if previously approved in similar cases.

12) Contact Us

For replacement claims, cancellations (within allowed time), or questions: